Disclaimer: I am writing this for myself and not trying to make anyone famous or get anyone in trouble.. I have no control over who reads this content or how it is interpreted it. I try to report things as I recall them, but my brain has been known to be forgetful and my memory is known to leak.
We had our flooring appointment on Wednesday 4/3/13 at 4PM. We arrived half an hour early at the store that I shall call RR and finished shortly before 6PM. This was our first negative experience with Ryan Homes.
I have since removed the entry that was here about receiving little help to understand the difference between various products or to make recommendations. Everyone has a bad day every now and them. Who am I to judge..
After that meeting was done, we walked out to show floor and wanted to ask some questions in general to help us understand if we made wise or stupid choices, having received little guidance in the dedicated RH section of the store.. The two RR employees I approached looked terrified when they found out I was a RH customer, and politely tried to get away from answering my questions.. I finally had it and said, "Listen, I have basic questions about carpeting, and this is a carpet store, and I am going to get my answers. If I don't get them from you then I am going to Home Depot or Lowe's to get my answers." One was was then helpful in offering general guidance. In two minutes he gave us better advice than we had in the previous 150 minutes.
We left dissatisfied with our meeting.. On the way home as we reflected on the experience and our flooring selections at RR, we decided to scratch over $7,000 of flooring upgrades and go with the very basic freely included options..
All I wanted was some carpeting help, and here is a great source for that